Hampton Inn & Suites Pigeon Forge On The Parkway

I’ve been staying at Hampton Inns almost exclusively for the past 5 years and have never been as disappointed as I was at this location. First thing that hits you when walking into the lobby is the smell of dog. I know it is a pet friendly hotel but to smell like that is not appealing to all customers. The floor mats at the door entrances were filthy and looked like they hadn’t been vacuumed in weeks. The lobby was beautiful and looked like a lodge but the smell and dirty carpets ruined it for me. We had connecting rooms with 2 queen beds in each. When entering the rooms, they looked and smelled dingy and outdated. The carpet was dirty and I was grossed out to walk without shoes on it. There was mold on the ceiling in the corner of our room. The curtains were old and dusty with sun damage and holes in them. The office chairs in both rooms were beyond worn. I can’t believe they even have them in the room in their condition. The door for the refrigerator was broken and the hinge was laying on the floor. The thermostat was flashing low battery. The drain on the bathroom sink was extremely slow & seemed to be clogged. The beds were clean, sheets & pillows clean but this was by far the worst Hampton I’ve ever stayed in. Almost all the furniture in the rooms and throughout the hotel were old and worn with noticeable scratches and marks on them. I will definitely think twice and read reviews more carefully before booking with Hampton again. Let’s not forget to mention we paid the most we’ve ever paid at a Hampton per night- $275/room and had the worst experience. This hotel needs a major renovation and probably has for the past 10 years judging by the looks of things.

The entire hotel is in need of a refurb. Our bed was worn out and the rooms overall appearance was dirty. lights were burned out and our desk was visibly broken and needing replacement. The staff was great!! friendly and helpful which made the experience of staying there a little better. If this hotel was remodeled and they kept the staff it would be my go to place. Unfortunately I will not stay there again until they remodel it. Hilton properties in this area on a whole are just worn out and need to be remolded. I have booked our next stay and it's at the Fairfield Inn.

At nearly 1am on a Friday morning we had to leave our cabin in Gatlinburg due to a massive water leak and electrical issue. We immediately needed 8 rooms to accommodate our family reunion guests. This hotel graciously took us in and handled everything so professionally. The front desk clerk, Chris I believe, did a great job handling what felt like a disaster to the 30+ party we had. The manager on duty was there when we checked in and all other parties were equally as kind the next day. We are forever grateful for this Hilton team! This hotel is beautiful, in a great location, rooms were clean, breakfast was hot & good, and the beds were comfortable. Highly recommend

Stayed here 3 days over the weekend Jeep Invasion. After driving 4 straight hours, it was nice to have an easy check-in, and the lady working the desk 3-11 was reassuring our room would still be waiting even though we were late checkins. Would have given 5 stars, but the weekend breakfast was lacking food, preparedness!! Breakfast was pretty much whole reason I stayed here, this is only compared to other Hampton Inn's I have stayed at. However, the pool at night and the firepit next to it was absolutely wonderful! Water was warm, the whole area very clean. We were fortunate enough to have the area to ourselves, which made it so peaceful, relaxing, and definitely what we needed. The location of this facility is perfect if you want to shop at outlets.